Zoho Desk
Reddit is mostly fine with you
9
Threads analysed
3
Negative threads
0.01
Avg sentiment
Your score of 33 is exactly the Customer Support SaaS average of 33.
See the full Customer Support SaaS scoreboard →Thread freshness
The conversation is largely historical.
Sentiment distribution across 9 analysed threads
Most damaging quotes
“120 votes, 47 comments. Context: our purchasing/customer service department has been Zoho Desk for a bit now and they're also integrating ...”
“We tried Zoho Desk too. It is solid for basics, but it can feel clunky at scale. If you're comparing, worth checking out Desk365 or even ...”
“Zoho Desk has solid ticketing plus reporting, but setup and workflow customization can get clunky fast. monday service is easier and more visual ...”
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Where Reddit is talking about you
Subreddits ranked by thread volume, coloured by average sentiment in that community.
What Reddit's saying about you
The recurring themes from AI analysis across all threads.
Customer support complaints
4 threadsLow impacte.g. “Generic technical support question with no sentiment.”
Other feedback
3 threadsLow impacte.g. “Generic technical help request with no sentiment expressed.”
Reddit likes Zoho Desk. Turn that into a moat.
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Your closest neighbours in Customer Support SaaS
Brands with similar Reddit Sentiment Scores.