Intercom
Reddit is mostly fine with you
10
Threads analysed
3
Negative threads
-0.08
Avg sentiment
Your score of 36 is 3 points higher than the Customer Support SaaS average of 33.
See the full Customer Support SaaS scoreboard →Thread freshness
The conversation is largely historical.
Sentiment distribution across 10 analysed threads
Most damaging quotes
“We're definitely thinking of dumping Intercom because, for their pricing, the whole experience is being very unsatisfactory.”
“TL;DR: 6 Intercom account-manager changes since Jan across our SMB brands; seeing pricing/value gaps and slow ownership. Anyone else?”
Want the full picture?
We scan your category's top Reddit threads live on the call. You see exactly where buyers are choosing alternatives over you. You keep the audit report whether you work with us or not.
Where Reddit is talking about you
Subreddits ranked by thread volume, coloured by average sentiment in that community.
What Reddit's saying about you
The recurring themes from AI analysis across all threads.
Other feedback
5 threadsLow impacte.g. “Generic mention of hardwired intercom systems with no opinion on any brand.”
Pricing concerns
3 threadsSignificante.g. “User acknowledges sticker shock on Intercom Fin pricing.”
Reddit likes Intercom. Turn that into a moat.
Your score of 36 is strong. UpRate.io helps you defend it by seeding positive threads where your buyers actually search. See how it works →
Your closest neighbours in Customer Support SaaS
Brands with similar Reddit Sentiment Scores.