Kustomer
Reddit is mostly fine with you
9
Threads analysed
4
Negative threads
-0.08
Avg sentiment
Your score of 38 is 5 points higher than the Customer Support SaaS average of 33.
See the full Customer Support SaaS scoreboard →Thread freshness
The conversation is largely historical.
Sentiment distribution across 9 analysed threads
Most damaging quotes
“Used Intercom & Kustomer, now I'm using Zendesk. Is there a way to have reopened tickets/chats unassigned from off duty agents? When I was ...”
“We have our team standing by, and once Kustomer access is restored, we'll continue to work through the ticket queues as quickly as possible.”
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Where Reddit is talking about you
Subreddits ranked by thread volume, coloured by average sentiment in that community.
What Reddit's saying about you
The recurring themes from AI analysis across all threads.
Other feedback
6 threadsLow impacte.g. “User seeks information about Kustomer but provides no opinion.”
Customer support complaints
2 threadsModeratee.g. “Kustomer experienced an outage affecting a company's support operations.”
Reddit likes Kustomer. Turn that into a moat.
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Your closest neighbours in Customer Support SaaS
Brands with similar Reddit Sentiment Scores.